Our Story

Built on Honest Work

Diego Alvarez started Biscayne Bay Pool Co. after 9 years managing pools for two of Miami's largest resort properties. Frustrated by the home-service industry's revolving-door techs and chemistry-by-strip approach, he built Biscayne on two non-negotiables: the same tech every week, and a real Taylor K-2006 reagent test on every visit. Seventeen years and 200+ five-star reviews later, the model still works.

17+

Years

11

Technicians

219

Reviews

24/7

Emergency

The Team

Meet the Crew

Every tech on our crew is CPO-certified, background-checked, and trained to Diego Alvarez's standards.

Diego Alvarez

Founder

Diego Alvarez started Biscayne Bay Pool Co. after 9 years managing pools for two of Miami's largest resort properties. Frustrated by the home-service industry's revolving-door techs and chemistry-by-strip approach, he built Biscayne on two non-negotiables: the same tech every week, and a real Taylor K-2006 reagent test on every visit. Seventeen years and 200+ five-star reviews later, the model still works.

11 certified technicians on staff · Miami, FL

Our Values

What We Stand For

Same Tech, Every Week

We promise it and we enforce it. The tech who learns your pool stays on your pool.

Real Chemistry, Not Strips

Every visit gets a Taylor K-2006 reagent test. We balance for cyanuric acid, calcium hardness, and TA — not just chlorine.

Equipment Done Right

Manufacturer-certified installs on Pentair, Hayward, and Jandy. Manuals walked through, rebates filed, warranties documented.

Photo Reports After Every Visit

You see what we did, when we did it, and what we flagged. No more wondering if the tech actually showed up.

Certifications & Credentials

Every credential required to service your home safely and legally.

Florida CPC Licensed Pool Contractor

NSPF/PHTA Certified Pool Operator (CPO)

Pentair Master Service Dealer

APSP/PHTA Member

NPC Certified Pool Builder

License #FL-CPC-1459214 · Miami, FL

Miami's Most Reliable Pool Service Since 2008